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Privacy Policy

Effective Date: February 27, 2026

LKChats ("we", "us", "our") is provided by LKTech. This Privacy Policy explains how we collect, use, disclose, and safeguard information when businesses and their customers use LKChats.

1. Information We Collect

  • Account data, including name, email, phone number, and business profile details.
  • Connection data, including WhatsApp Business API identifiers and encrypted access tokens.
  • Message data, including customer messages, AI replies, and metadata such as timestamps and usage counts.
  • Billing and subscription data, including plans, credits, and payment references.
  • Technical and security data, including logs, IP/device diagnostics, and security events.

2. How We Use Information

  • To provide, operate, and maintain LKChats services.
  • To deliver AI responses, lead detection, follow-up workflows, and alerts.
  • To protect platform security, prevent abuse, and troubleshoot technical issues.
  • To provide customer support and improve service quality and performance.
  • To comply with legal, regulatory, and contractual obligations.

3. Data Sharing

We do not sell personal data. We may share limited data with trusted service providers strictly as required to deliver LKChats functionality (for example, WhatsApp Cloud API and configured AI model providers), and when required by applicable law.

4. Data Retention

We retain account and service data for as long as necessary to operate your workspace, meet legal obligations, resolve disputes, and enforce agreements. You may request deletion, subject to legal and operational requirements.

5. Security

We apply technical and organizational safeguards, including encryption for sensitive keys and controlled access for administrative operations. No online service is entirely risk-free, but we continuously improve our controls and monitoring practices.

6. Customer Responsibilities

Businesses using LKChats are responsible for lawful use of customer data and for providing any required notices or consents in their jurisdiction.

7. Your Rights

Depending on applicable law, you may request access, correction, or deletion of your personal data. We will process valid requests within a reasonable timeframe.

8. International Processing

Data may be processed on infrastructure located in multiple regions. By using LKChats, you acknowledge this processing as needed to provide the service.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Material updates will be reflected by an updated effective date on this page.

10. Contact

If you have questions about this Privacy Policy or want to submit a privacy-related request, contact us at:
Email: info@lktech.co.tz
Company: LKTech (LKChats)